FAQ
Questions & answers
Everything about ModelSuite in one place
General questions, pricing, Lyra AI and every module – searchable and sorted by area.
140 questions
General
Who is ModelSuite made for?
For model and creator agencies, talent managers and their teams – from the small boutique agency to the agency with many talents and shift-based operations.
Do models and staff get their own logins?
Yes. Models receive their own portal, staff an account with precisely the permissions of their role. You control which modules are visible.
Do I need an app?
No. ModelSuite runs in the browser on desktop, tablet and smartphone – including voice recordings and video rooms.
What can Lyra AI do?
Lyra writes captions, creates model personas, researches trends, translates chats and analyzes polls. Usage is based on a daily quota.
How secure are credentials in the vault?
Passwords are encrypted in the browser before they are stored – the server only ever sees ciphertext. Access is logged and can be granted per person.
Can I bring my existing data?
Credentials can be imported via CSV, calendars synced through Google and mailboxes connected via OAuth or IMAP. For larger migrations, we support you along the way.
Pricing
Go to page →Is Starter really free?
Yes. Starter is free forever for up to three models – no trial period, no time limit.
Monthly or yearly – what's the difference?
Pro can be cancelled monthly. With yearly billing you pay once a year and get two months included.
When is Enterprise the right choice?
For large agencies that need increased AI quotas, tailored onboarding, a dedicated contact person or custom integrations.
Do prices include taxes?
No, all prices exclude taxes. Starter and Enterprise terms are still preliminary.
Lyra AI
Go to page →What does Lyra learn from?
From each model's profile and content, Lyra builds a persona with tone, topics and no-gos. Generate it in one click or write it by hand – every version stays traceable.
Who decides what gets published?
Always your team. Lyra makes suggestions; you choose, adjust and rate them – and the ratings shape the next persona version.
Which AI models are behind it?
Lyra uses leading language models, including Google Gemini and OpenAI.
How is AI usage limited?
Lyra is included from the Pro plan – with a daily AI quota that is visible at all times. Enterprise offers increased quotas.
How current are the trends?
Viral Trends refreshes every six hours – from Google, YouTube, TikTok, Reddit, X and the news.
Communication
Go to page →Messenger4 questions
Who uses Messenger?
Agency, models and team – in direct messages and groups, in real time.
How do I talk to international talent?
With auto-translation, switched on chat by chat. Everyone reads in their own language.
Where do attachments end up?
Automatically in Drive if you wish – single files as well as entire conversations.
Can messages be corrected?
Yes. You can edit, pin and search messages, or delete them for everyone.
Agency Chat4 questions
Do I need a separate app for voice and video?
No. Voice channels with camera, mute and screen sharing run right in the browser.
Can I restrict channels to certain people?
Yes. Every channel is public or restricted, and permissions apply per channel.
Which permissions can I control?
Read, write, delete and join voice – each set per role.
Who is Agency Chat for?
For the agency and its staff – an internal team chat in the spirit of Slack and Discord.
Email4 questions
Which mailboxes can I connect?
Gmail via OAuth in one click, any other provider via IMAP/SMTP. Multiple accounts are supported.
How do I distribute requests across the team?
Assign emails to colleagues and comment internally with notes – no forwarding needed.
Do I see new emails right away?
Yes. New mail appears in real time, notification included.
Who has access?
The agency and its staff – each within the permissions of their role.
Command Center4 questions
Which events appear in the feed?
Events from every module – such as uploads, contracts, shifts, shoots and messages. You see what is happening, in one place.
How do I keep track when there are many updates?
With filters by urgency, source app and time period, so only what matters right now remains.
Do I need to reload the page?
No. New events arrive in real time via WebSocket.
Who has access?
The agency and its staff – each within the permissions of their role.
Polls4 questions
How do polls differ from questionnaires?
Polls are short and built for many votes – ideal for feedback and decisions. Questionnaires capture detailed, structured information from individual models, for example during onboarding.
Can I schedule a poll?
Yes. Set date and time, assign individual models or groups and set a deadline. Automatic reminders can prompt participation if you wish.
How does the sentiment analysis work?
Free-text answers are classified as positive, neutral or negative, and frequent terms are highlighted – so you spot trends without reading every answer.
Can I reuse the results?
Yes. All responses can be exported as CSV or JSON – for spreadsheets, reports or your own analysis.
Questionnaires4 questions
What are questionnaires good for?
Anything you want to ask in a structured way: onboarding details such as measurements and social accounts, content preferences, feedback after a shoot or the briefing for a brand deal.
Can I reuse templates?
Yes. Build a template once and assign it as often as you like – to individual models, each with its own deadline and priority. Templates can be set active or inactive.
What happens if a model misses the deadline?
The assignment is automatically marked as overdue. Filter the overview by status and see at once where answers are still missing.
How do I analyse the answers?
Per model you see all answers at a glance, per template the analysis across all models. Export individual responses as PDF for the record.
Content & AI
Go to page →Lyra AI Captions4 questions
What is persona mode?
Lyra uses the model's saved persona – tone, topics, no-gos – so every caption sounds like the model, not like a machine.
Can I edit the suggestions?
Yes. Every variant can be edited freely before you apply it. Lyra suggests, you decide.
Where do I find earlier captions?
In the history: every generated caption stays searchable and can be rated by its performance.
Is there a limit?
There is a fair daily AI quota, always shown transparently.
Lyra Persona4 questions
Who sees the persona?
The agency. It maintains a persona per model; Lyra uses it whenever AI texts are written in persona mode.
Can I write the persona myself?
Yes. Lyra generates a draft you can edit freely, or you can create the persona entirely by hand.
What happens to older versions?
They are kept. Versions can be compared and selectively regenerated.
What is the persona used for?
As the foundation for AI texts, above all captions in persona mode – so every post sounds like the model.
Viral Trends5 questions
How current are the trends?
Data is refreshed every six hours. Each trend card also shows how old the underlying post is.
Does it work for any niche?
Yes. Enter any topic – from fitness to slow fashion. Lyra AI finds the matching trends and sorts them into categories.
Where do I see trends per model?
Viral Trends lives right inside the model file, so you research each model within their own niche.
Who has access?
Viral Trends is a tool for the agency. Saved trends land in the content plan, which the model sees too.
Does a search count towards the AI quota?
Yes. Every AI search is counted transparently – you can see the number in the module at any time.
Image Editor3 questions
Do I need extra software?
No. The editor runs GPU-accelerated right in the browser – with the sliders you know from Lightroom.
Can I reuse my looks?
Yes. Presets can be saved, organised, imported and exported, keeping the visual style consistent across every shoot.
Where do edited images go?
Back to the Drive, with a watermark if you like. From there they move into the content plan or to the model.
Content Planning3 questions
Which platforms are supported?
Instagram, TikTok and YouTube – with goals for posts, Reels, TikToks, videos and Shorts.
Do I tick off posts manually?
No. Status is matched against the real posts of the connected profiles, so you see gaps immediately.
What do models see?
Their own progress per platform. If something is missed, they can give the reason directly.
Content Upload & Review3 questions
What happens when a deadline is missed?
You see overdue uploads immediately and can nudge the model with one click.
Can I review many files at once?
Yes. The review queue supports bulk approval and rejection – feedback goes straight to the model.
How does ModelSuite spot faulty files?
An integrity check detects broken or wrong files automatically, before they reach review.
Voice Studio3 questions
Does the model need an app?
No. Recording happens right in the browser, one question at a time.
Can I request individual takes again?
Yes. In the review center you approve, reject or request a specific revision.
How do I get the finished files?
Through the export hub – all recordings collected and securely downloadable.
Comp Cards3 questions
Do I rebuild the card after changes?
No. Data comes straight from the model profile, so the comp card stays current automatically.
Which designs are available?
Three templates: Classic, Modern and the fully editable Editorial.
Who can see a comp card?
You decide per card: public, private or password-only.
Talent Management
Go to page →Model Management4 questions
What does the central overview show?
Status, contracts, followers per platform and activity of your models – searchable and filterable.
Do I have to update follower counts myself?
No. Followers from Instagram, TikTok and YouTube are synced automatically.
Can I structure my roster my own way?
Yes. Set your own groups, order and views in the sidebar; bulk actions save time across many talents.
What is in the model file?
Per model: chat, calendar, tasks, notes, finances and trends – all in one place.
Shoot Prep4 questions
What goes into a checklist?
Tasks, packing lists and media requirements, so every shoot is fully prepared.
What is the difference between master and derived templates?
Derived templates build on a master. Modules can be locked so the essentials stay unchanged.
How do I know whether a model is ready?
The readiness dashboard shows each model's status and flags risks. Anyone falling behind can be reminded with the nudge function.
What happens to the models' submissions?
They arrive in the review workspace, where you approve them or request corrections.
Onboarding Console4 questions
What can a step contain?
Rich text, YouTube videos, images and PDF attachments, so every talent gets instructions and documents in one place.
Is onboarding the same for everyone?
No. You enable it individually per model or staff member.
How do models keep track?
The checklist appears in the top bar and shows which steps are still open.
How does the agency know everything is done?
The status is visible to the agency at all times. Once the checklist is complete, you are notified automatically.
Portal Control4 questions
Do I have to configure every model individually?
No. One global policy applies to all models; you set exceptions only where you need them.
What does “inherit” mean?
The model follows the global setting. To deviate, show or hide specific modules for that model.
When do models see the change?
Instantly. New settings appear without signing in again.
Why hide modules?
For a clear interface: fewer distractions, fewer questions – and exactly the workspace each talent needs.
Trouble Center4 questions
Which problems does the Trouble Center catch?
Inactive models, expiring contracts and media issues such as unreadable or incorrect files – gathered in one dashboard.
Do I have to track deadlines myself?
No. Expiring contracts come with automatic reminders.
How do I reach a model quickly?
With email and SMS templates with variables – or a notification in one click.
Who uses the Trouble Center?
The agency. It finds problems before they become costly.
Team & Operations
Go to page →Shift Planning4 questions
How is a weekly schedule built?
You plan by position, use templates and assign shifts in batches. Conflict checks flag overlaps before you publish.
Can staff swap shifts themselves?
Yes. Open shifts can be offered, claimed and handed over – no need to arrange every swap by hand.
How does the shift timer work?
Start, pause and end sit right in the top bar. The shift is tracked where the work already happens.
What do staff members see?
Everyone gets My Schedule – a personal weekly view of their own shifts.
Shift Reports & XP4 questions
Can I define the report questions myself?
Yes. Report templates let you set required end-of-shift questions for each role.
Can I see who is working right now?
Yes. The live board shows all active shifts in real time.
How does the gamification work?
Staff earn XP, level up and build streaks. Leaderboards and an employee of the month make performance visible.
Can working hours be exported?
Yes. Time tracking provides monthly exports as CSV or PDF.
Team & Roles4 questions
How many roles can I create?
As many as you need. Each position gets its own permission set.
How granular are permissions?
Per module and action: view, create, share, delete. Everyone sees exactly what they need.
What do XP multipliers do?
They weight gamification per role.
Can I see how my team works?
Yes. You keep the activity and devices of your team members in view.
Skill Matrix3 questions
How detailed is the rating?
Four levels from beginner to expert, plus endorsements and a history.
Can I filter by team?
Yes. Skills can be grouped by team, and the matrix shows people × skills at a glance.
What is the gap analysis for?
It shows where knowledge is missing – so you train with purpose instead of guessing.
Support Team3 questions
How do models know who's in charge?
In their portal: assigned contacts are listed there, with direct call and message buttons.
Does the directory account for time zones?
Yes. Languages, time zones and working hours are stored per person.
Can I export the directory?
Yes, as CSV or JSON.
Calendar3 questions
Does it work with Google Calendar?
Yes. Appointments sync with Google Calendar – nothing to maintain twice.
How are public holidays handled?
Choose country presets and add your own days off.
Can I join online meetings directly?
Yes. The meeting link lets you join straight from the appointment.
Tasks & Boards4 questions
What do the personal lists look like?
Like Apple Reminders: smart lists for Today, Flagged and Completed, with subtasks and repeats.
Do I still need Trello?
No. Boards with columns, cards and backgrounds are built in – one per model.
Can a task be paused?
Yes. Tasks can be paused, always with a stated reason.
Do models see their tasks?
Yes. Models complete their tasks in their own portal.
Notes & Editor3 questions
Does the model see every note?
No. You decide per note: internal only or shared with the model.
Which templates are included?
Performance review, feedback, contract, meeting, incident and payments.
How do I find old notes?
With full-text search, tags, categories and pins.
Drive4 questions
Can I restore an earlier version of a file?
Yes. Earlier versions can be viewed and restored.
How secure are share links?
Each link can carry an expiry date, a password and defined permissions.
What happens to deleted files?
They move to the trash and remain recoverable for 30 days.
Can I work on many files at once?
Yes. Move, tag, share or download as ZIP in one step – and undo it if needed.
Tool Management3 questions
Can I see what all our tools cost?
Yes. The cost overview shows amounts monthly, yearly and per tool.
Am I warned before renewals?
Yes. You're reminded in good time before every renewal.
Where are the login details?
Passwords belong in the Password Vault. Tool Management records who owns each tool and who uses it.
Finance & Contracts
Go to page →Invoices & Payouts4 questions
What does an invoice include?
Client, campaign, amount, currency and due date. Every invoice is available as a PDF.
How do I keep track of outstanding amounts?
The earnings dashboard shows open items and activity. Several invoices can be updated at once with bulk changes.
What happens when a payment fails?
The invoice is marked as failed – together with the reason.
What do models see of their payouts?
In the portal, models see the current month, pending amounts and their last payment.
Contracts4 questions
What is the Contract Control Center built on?
On PandaDoc. Upload templates or sync them straight from PandaDoc.
Which statuses can I see?
Draft, sent, viewed, signed and declined, so you always know where a contract stands.
Could I miss a contract's end date?
No. You receive an automatic reminder before a contract ends.
Where do I find a model's past contracts?
In the history per model, which keeps every contract of a talent in one place.
Security & Workspace
Go to page →Password Vault4 questions
Can the server read my passwords?
No. Encryption happens client-side; the server stores only ciphertext.
How do the 2FA codes work?
TOTP codes for authenticator apps appear right on each entry, so login and code live in one place.
Can I revoke access?
Yes. Permissions are set per person or platform, and share links can be revoked at any time.
Can I see who accessed what?
Yes. The audit log records every access and is tamper-evident thanks to integrity checks.
Backgrounds & Branding3 questions
Can models change their own background?
Your call: agency branding can be enforced per role.
Which formats are supported?
Images, videos and colours – your own uploads or from the curated library.
Does it look the same on mobile?
Desktop and mobile have their own settings: fill, stretch, tile or centre.
Dashboard & Widgets3 questions
Which integrations are available as widgets?
Google Workspace – such as Drive, Gmail and Calendar – plus Dropbox and Trello.
Can I customise the Dock?
Yes. Launchpad and Dock are customisable, with every app one click away.
How do I find things fast?
With Spotlight search: features, models and history in seconds.

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